Billing, refunds and cancellation

Effective September 5, 2026. Granato Co. LLC, doing business as AGENTSA, 13423 Blanco Rd #966, San Antonio, TX 78216. Questions: hello@agentsa.ai.

What you are buying

AGENTSA is software you use in a web browser at app.agentsa.ai. You message AI teammates to do jobs you describe, using the tools you connect. Prepared messages and changes wait for your approval. Creating a profile and exploring are free, with no card needed. Running AI work requires paid credits. Nothing is shipped to you.

Prices and currency

For new prepaid accounts, a one-time pack is $10 for 300 credits. Optional monthly plans are Starter ($29 for 700 credits), Everyday ($59 for 2,000 credits), and Power ($119 for 4,500 credits). Current offers are on the front page and in the app before you pay. All prices are in US dollars. Tax may be added where the law requires it.

How billing works for prepaid accounts

• Your free profile has no free AI allowance. The app asks for credits when you request work that uses AI.
• A one-time pack is charged once when you buy it. Pack credits never expire. You do not need a subscription, and we do not buy more packs automatically.
• A monthly plan is optional. You are charged when you subscribe and at each monthly renewal. Credits are added after each successful payment and expire at the end of that paid period; unused monthly credits do not roll over.
• New credits measure AI provider usage, paid tools and active cloud computer time. 100 credits cover $1 of metered provider cost. A standard computer uses 16.56 credits per awake hour, counted once for the account across bot workspaces. AI calls are metered separately from computer time. Opening the computer, watching it and taking control all keep it awake; it pauses after inactivity or when credits run out. Different tasks use different amounts, so credits do not guarantee a fixed number of messages or completed tasks.
• We bill through Stripe. Your card details go to Stripe, not to us. Stripe provides your payment receipt.
• If you do not have enough credits, new AI work waits and a running job may pause. Your request and saved progress stay in your conversation. Temporary working files have a limited lifetime, so a long pause may require a new run from the saved progress.

Cancellation

Cancel your optional monthly plan from Credits in the app, through the billing portal, or by emailing hello@agentsa.ai. Cancellation stops the next renewal. Monthly credits remain available until their paid period ends. Pack credits do not expire when you cancel a plan. You can undo a cancellation before the period ends. Your free profile remains available.

Existing subscriptions

Earlier prepaid purchases retain their original AI-only usage scope. Earlier prepaid subscriptions renew at their original price and allowance. New credit packs can cover computer time without changing an existing subscription. If you already have a legacy AGENTSA subscription, its agreed price, billing cycle, included usage, purchased packs, and cancellation terms continue to apply. This prepaid offer does not automatically change your plan, cancel your subscription, or convert your existing balance. Your account and billing portal show your current agreement. Contact us if you want help moving to prepaid credits.

Refunds

• Your first month. If AGENTSA is not for you, email us within 14 days of your first plan payment and we refund it in full.
• After that. Monthly plan payments are not refunded for part of a month. Cancel instead, and the plan runs out at the end of the period.
• Credit and usage packs. A pack is refundable within 14 days of purchase if none of it has been used.
• Our mistake. If you were charged in error, or charged twice, we refund it as soon as you tell us.

Refunds go back to the card you paid with and usually show up within 5 to 10 business days, depending on your bank.

Disputes

If something on your bill looks wrong, email hello@agentsa.ai first. A person reads it and answers within two business days. Most things are sorted in one message.

Related: Terms of Service and Privacy Policy.